ORDER TIMELINE
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Jen & Tonic handcrafts all products within 1 week.
Orders often process faster than that but we cannot guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products can take up to 1 week to be created for you.
Look for the following image if a product is ready for shipment immediately:
[READY TO SHIP IMAGE]
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Store in a cool, dry area.
* For external use only.
* Do not apply to broken skin.
* Do not use if you are allergic to any of the ingredients.
Your product(s) can be damaged if:
* It is stored too warm
* not used as directed
* too much pressure is applied to the packaging.
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
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Our company ships through the following carriers
USPS and Fedex
International shipping
We do not offer international shipping at this time.
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We offer free shipping for orders over $35 within the Columbus, Ohio area with the discount code LOCAL
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 week to be handmade.
RETURNS
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Due to the nature of our products, we cannot offer returns or exchanges. If your product arrives defective, then contact us to inquire about a replacement. We will require photo evidence of the damage in order to replace the item. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@jenandtoniccrafted.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@jenandtoniccrafted.com.
Shipping
We do not accept returns or exchanges. But if you cannot dispose of your defective item, you should mail your product to: Jen & Tonic, 683 E. Royal Forest Blvd., Columbus, OH 43214.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.